January 31, 2014 – Problems continue to mount for Universal Health Services Inc’s (UHS Inc.) National Deaf Academy (also known as NDA Behavioral Health) in Mount Dora, FL. This lawsuit, filed under the Florida’s Wrongful Death Act – §768.16, alleges negligence on the part of National Deaf Academy in the wrongful death of former patient Bryan Montgomery. Thematic with other lawsuits against the facility and citations from the Florida Agency for Healthcare Administration, this suit continues to allege substandard care among the list of problems outlined in the complaint. The 12 page complaint filed by Todd Romano on behalf of the family includes a laundry list of complaints including, but not limited to, allegations that National Deaf Academy (NDA Behavioral Health): Failed to follow its own policies and procedures; Failed to ensure proper medical care and medication for abscesses, MRSA, and for known mental and psychiatric conditions; Failed to properly care for the minor child; Failed to properly recognize the NDA was unable to adequately care for the minor child; Failed to implement necessary safety precautions for the minor child in order to prevent him injury, death or exacerbation of physical and mental health conditions. Indeed, this complaint is thematic with the growing list of complaints and violations at National Deaf Academy (NDA Behavioral Health) alleging the same or similar problems at the facility.

PDF Version of Complaint

January 3, 2014Universal Heath Services (UHS Inc.)Manatee Palms Youth Services of Florida is being sued for continuing the UHS Inc. tradition of substandard care. Under the name of Premier Behavioral Solutions of Florida, Manatee Palms Groups Homes, and Manatee Palms Youth Services, the tradition of substandard care has had detrimental impact on Arne Timothy Solheim. According to the suit, Arne was placed in the care of UHS Inc’s Manatee Palms Youth Services for significant mental health issues, frequent runaway behavior, and other problems. The complaint states that after admission the patient has repeated incidents of “climbing on top of a building, jumping in a ditch, jumping off a school bus, spending the night on the streets.” The culmination of this poor and inadequate supervision led to the patient leaving the campus and being struck, and severely injured, by a car on January 6, 2012. The complaint highlights how UHS Inc’s Manatee Palms Youth Services breached their responsibilities in this case and led to the patients need for on-going nursing care for the rest of his life.

PDF Version of Complaint


December 16, 2013Universal Heath Services (UHS Inc.)Brentwood Behavioral Healthcare of MS is being sued by the parent of an 11 year old boy who was sexually abused on multiple occasions while in the care of UHS Inc’s Brentwood Behavioral Healthcare of MS. According to the Clarion Ledger, “The lawsuit says Brentwood Behavioral Healthcare of Mississippi, located in Flowood, was negligent for not preventing the nurse, Clifford Hough, from abusing the boy “on a number of occasions” from December 2012 to January 2013. The suit was filed Friday in U.S. District Court in Jackson.” According to the article, the nurse accused “pleaded guilty earlier this year in Rankin County Circuit Court to gratification of lust and was sentenced to 15 years, with five years suspended and 10 to serve.” Continuing a Universal Health Services tradition of failing to report allegations of abuse and providing substandard care, the article reports that “the lawsuit said the boy reported the abuse to another nurse, who did not believe him and failed to investigate.”

Link to Source Publication | PDF Version


November 26, 2013 – According to The Boston Globe, Arbour HRI Hospital, which is part of Universal Health Services’ (UHS Inc.) Arbour Health System, continue to advance the UHS Inc. tradition of substandard care. Thematic with prior reports of abuse, neglect, and even allegations of wrongful death throughout the Arbour Health System, the article reports state licensing officials had previously found problems at the Arbour HRI Hospital facility and reduced the number of licensed beds as an initial step. According to the article, the state subsequently found the facility failed to provide a meaningful correction plan or to make necessary improvements and, in this most recent action, mandated that the facility stop admissions altogether. The hospital, which reported 32% profit on operations last year, was cited for the same issues thematic at other UHS Inc. facilities which are characterized in the article as “a range of problems, including dirty conditions and untrained or inexperienced staff.” In fact, Lizbeth Kincaid (Licensing Director) characterized the facility as “substantially compromised.”

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September 1, 2013 – The Boston Globe continues to report on Universal Health Services’ (UHS Inc.) Arbour Health System. This Universal Health Services group of facilities continues the tradition of poor quality care leading to patient death, according to sources cited in the article. The article details the circumstances of three patient deaths at Arbour and reminds of past troubles as well. Fortunately for Universal Health Services and Arbour Health, the article also details how inspectors working for the Centers for Medicare & Medicaid Services “determined that nurses were given too much discretion in deciding when and how to administer powerful sedation drugs. They failed to monitor the woman for side effects when they injected her with an antipsychotic and other drugs as a “chemical restraint,” even after she appeared disoriented, according to the report. The hospital, in its response, said it had revised its medication policies and retrained nurses and some doctors on emergency procedures.” The article continues to illustrate how short staffing and poorly trained staff are thematic problems at Arbour Health System and Universal Health Services respectively.

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July 8, 2013 – According to the Miami Herald, Universal Health Services’ operated Bristol Youth Academy has the distinction of joining a list of facilities where staff have engaged in sexual misconduct with minor residents. According to the report cited in the article, Universal Health Services operates Bristol Youth Academy where 10% of the staff have had inappropriate relationships with the patients. Bristol Youth Academy is a Department of Juvenile Justice program which is operated, through state contract, by Universal Health Services. De Ja Vous, in 2012 Golf Coast Youth Services (another program of Universal Health Services) found itself in trouble with the state of Florida when two staff were criminally charged for abuse and sexual assault of minors at the Milton Girls School. The abuse at Milton Girls School resulted in the closing of the program and UHS loosing the multi-million dollar contract.

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June 24, 2013 – According to a lawsuit filed by the State Surgeon General & Secrtary of Health, State of Florida, Florida Behavioral Hospital physician Harold Edward Smith engaged in medical malpractice leading to a patient death at the facility. Florida Behavioral Hospital is owned by Universal Health Services Inc. and continues the rampant tradition of substandard care. The lawsuit filed details how the physician and Florida Behavioral Hospital failed to follow basic standards of care and supervision and how the physician engaged in, what the lawsuit characterizes as, “inappropriate prescribing” and failed to properly supervise a patient in their care. As the suit states, “On or about December 22, 2010, A.T. [patient] was found on the floor after reportedly falling. ‘Hospital staff put A.T. back into bed and checked on her periodically. Later that morning, she died after being found unresponsive.”

PDF Version


June 20, 2013 – According to the Boston Globe, Arbour Health System, a Universal Health Services (UHS Inc.) group of facilities in Massachusetts, continues to advance the UHS Inc and UHS of Delaware’s practice sub-standard care. According to the article, in one facility alone the state inspectors found that all 23 therapists were not qualified to see patients. The article further details a lawsuit in which a patient has claimed a nurse prescribed anti-seizure medication for bi-polar disorder even though the medication is not federally approved for this purpose. The suit further alleges the patient developed a seizure disorder as a result of this negligence. The patient later suffered a seizure and died. State investigations revealed therapists practicing illegally at multiple UHS Inc. facilities in MA and some employees have been disciplined by the state licensing board. The article also states, “in 2004, three affiliated companies [in Arbour Health System of UHS Inc.] agreed to pay the federal government $297,545 to settle claims that they had billed Medicare for services provided by doctors when patients actually had been treated by lesser-paid nurses.”

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June 19, 2013 – According to the Consent Agreement with Andres Nino, an Arbour Health System former therapist, Nino admits to practicing illegally at this Universal Health Services (UHS Inc.) group of facilities in Massachusetts. Arbour Health System is no stranger to sub-standard care and using less than qualified staff to treat patients at their programs. Alfred Nino is just one such example. According to the Consent Agreement, Nino admits to practicing illegally at Universal Health Services, Arbour Health System, since 1992. Moreover, the Agreement explains that Nino and UHS’ Arbour Health System both falsely held Nino out to the public as a Clinical Psychologist when he, in fact, was not. Nino agreed to pay a $1,000 civil penalty as part of the Consent Agreement.

If this feels a little bit like Universal Health Services’ Arbour Health System just doesn’t care or a splash of De Ja Vous, that would be correct. This same thing happened on 10/3/12 (below) with Anna Fuchu who was illegally holding herself out as a Clinical Psychologist at Arbour Health System. PDF Version Of Anna Fuchu Complaint

PDF Version Of Andres Nino Complaint


June 18, 2013 – According to the Florida Agency for Healthcare Administration, Universal Health Services’ (UHS Inc.) National Deaf Academy continues to provide sub-standard care to patients. The latest agency report cites the facility for violating Florida statutes by providing poor, or no, discharge plan for a resident and failing to protect resident rights. The report details how the facility had not sent documentation to the after-care provider for well over a month after the patient was discharged with no after-care plan in place. The report also details how National Deaf Academy attempted a discharge of a resident from Alaska on 4/29/2013 without being properly medicated or treated. The report reflects that resident was admitted to the facility on 7/7/11 with an initial treatment plan to address anger and aggression. Upon discharge aprox. 21 months later the resident is sent home with no discharge plan and obviously not prepared for discharge. The report details how six police officers needed to intervene and that the resident was administered medication by an EMT and transported to the hospital after this discharge attempt. The patient apparently then returned to National Deaf Academy to be discharged to home on 6/3/2013. The report indicates that the resident arrived home to Alaska, just over a month after the first discharge attempt, with “15 bruises on his back, 2 bruises on his face, and abrasions on his forehead, and with a large bruise on the side of his nose.”

Link to Source Publication | PDF Version


June 4, 2013 – An article and video from News 8 Investigates (ABC News) details abuses at University Behavioral Health and Mayhill Hospital, both of which are Universal Health Services Inc. facilities in Texas. The article details treatment leading to the death of Aaron Gower at University Behavioral Health and several other patient complaints against both UBH and Mayhill. As the article states, multiple patients are represented by attorney Dawn Smith have complaints against both of these UHS Inc. facilities. News 8 also revealed dozens of complaints against both facilities that have been filed with local police as well. The issues raised include sub-standard care, poor staffing, and sexual assault of multiple patients. The family of Aaron Gower filed a formal complaint against the facility with the Texas Department of State Health Services which investigated and substantiated the complaint in a letter dated March 6, 2013 to Sandra Chaffin.

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May 2, 2013 – First Coast News (ABC and NBC affiliates out of Jacksonville, FL) detail problems at multiple Universal Health Services Facilities in Florida. The article and video detail the nightmare that one first coast family lived at River Point Behavioral Hospital. In this story a husband details how his wife was committed to the facility and he was prevented from seeing her for five days and then she was discharged with no after-care plan. The story goes on to detail a lawsuit filed against National Deaf Academy alleging abuse, billing fraud, and sub-standard care. The National Deaf Academy suit details an incident in which a patient was allegedly denied a wheelchair and forced to crawl in her own urine. The article also describes, and the video shows actual footage of, how a patient was slammed against the wall and then down to the floor by staff at another Universal Health Services (UHS Inc.) facility. The staff member in the video was convicted and is doing time for the incident. The facility, Milton Girls Academy (formerly operated by UHS Inc. owned Gulf Coast Youth Services), is now closed. Lastly, the article explains Wekiva Springs and River Point are presently under investigation by the US Department of Justice.

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April 12, 2013 – In a letter and inspection report dated April 12, 2013, The Florida Agency for Healthcare Administration cited Universal Health Services Inc. (UHS Inc.)National Deaf Academy/NDA Behavioral Health for sub-standard care. The unannounced inspection report finds the facility out of compliance with Chapter 394 Part IV. In addition to not providing proper services to a patient, the report further indicates that the staff assigned to work with the patient were also not trained properly to care for the patient. This report also shows how there is no treatment coordination among staff from different departments.

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April 12, 2013Corona Regional Medical Center, a Universal Health Services (UHS Inc.) facility in Corona, CA remains in the news. In September 2012 the hospital physicians voted no confidence in hospital leadership and asked for the resignation of Kevan Metcalfe (CEO). Today it appears Kevan Metcalfe remains hospital CEO and has been trying to block the hospital nurses from unionizing, the article in PE.com alleges. Additionally, the article talks about whistleblower retaliation and substandard care – both of which are UHS Inc. favorites.

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April 11, 2013 – According to the Orlando Sentinel, two former therapists at the National Deaf Academy filed a whistleblower lawsuit against UHS Inc and National Deaf Academy. According to the article, the two former employees claim fraud, abuse, neglect, and sub-standard care at UHS Inc. owned National Deaf Academy. The article goes on to show that the facility has substantial history of repeated violations, fines, and even patient death. The lawsuit alleges patients being pinned down, choked, and injured at the hands of staff. The article even describes another lawsuit in which a patient was put in a hold and subsequently had their leg amputated. That case is being tried in a different lawsuit. The article also found 369 police calls to the facility during a 17 month period.

Link to Source Publication | PDF Version | Police Calls


April 2, 2013Provo Canyon School, or Provo Canyon Behavioral Hospital as UHS Inc. now calls it, continues the Universal Health Services tradition of abuse and substandard care. In this Newz4u.net story, a former student recounts the “treatment” she characterizes as “hell on Earth.” She, and others, continue to allege that the staff at the school tortured her and the other students. Much like the other Universal Health Services Inc. facilities that have made it on Failure to Care, she recalls physical abuse, sexual abuse, and denied food.

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March 29, 2013 – The Pilot News reports that Michiana Behavioral Health (a UHS, Inc. facility) is under investigation by Indiana Civil Rights Commission following a string of protests by MBH staff. Michiana Behavioral Heath in Plymouth, Indiana now joins other UHS facilities plagued by allegations of sexual misconduct, physical abuse, and a generally unsafe environment due to inadequate staffing – all of which are thematic patterns for UHS, Inc.

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March 6, 2013 – Beckers Hospital Review reports that The United States Department of Health and Human Services – Office of the Inspector General has sent a subpoena to Universal Health Services (UHS Inc.) seeking records from ten UHS Inc. facilities. At the present time, there is no other information about this massive multi-state investigation into UHS Inc. The Universal Health Services facilities under inquiry by the Office of the Inspector General include: Keys of Carolina (NC. Closed), Old Vineyard Behavioral Health in (NC), The Meadows Psychiatric Center in (PA), Streamwood Behavioral Health (IL), Hartgrove Hospital (IL), Rock River Academy and Residential Treatment Center (IL), Roxbury Treatment Center in Southampton (PA), Harbor Point Behavioral Health Center in (VA), Wekiva Springs Center in (FL), River Point Behavioral Health (FL). UHS Inc. is no stranger to DOJ and OIG investigation and have been forced to give back millions of dollars in prior years for the substandard care that they provided at other faculties.

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February 12, 2013 – According to FOX10TV.com, Ernest Parker, a former employee of the Milton Girls Juvenile Residential Facility (Gulf Coast Youth Services) is being charged for multiple accounts of battery and sexual assault. You may remember last December another staff member at this facility was charged with assaulting a patient which led to the facility being closed. This new allegation includes multiple accounts of sexual assault and battery. The facility was operated by Universal Health Services (UHS Inc.) through their Gulf Coast Youth Services family of programs. The state of Florida opted to not renew the multi-million dollar contract.

According to mugshots.com, “Ernest Parker was arrested by the Santa Rosa County Sheriff’s Office in Florida and charged with four counts of battery, seven counts of sexual assault of a victim under the age of 12 (special conditions), three counts of lewd and lascivious behavior with a victim between 12-16 years of age, one count of lascivious behavior with a victim with a person 18 or older, and six counts of contributing to the delinquency of a minor…Parker is accused of having inappropriate sexual contact with several of the juveniles at the facility from April 2012 through December 2012.”

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January 30, 2013 – According to the Florida Agency for Healthcare Administration, UHS’ National Deaf Academy continues to be out of compliance with multiple laws. Several deficiencies were cited at National Deaf Academy in multiple reports by the agency. Among the findings, National Deaf Academy was cited for holding a patient at the facility for several years with no documented treatment progress and, once again, for poor communication between departments.

Sixteen pages of the citations from January 30 are dedicated to the environment of care. The citations of this section include concerns about the cleanliness, the safety of the milieu, and substandard sleeping conditions. The document details everything from filthy living conditions to the agency discovering a patient was sleeping on the floor in a small space between two beds of other residents.

Lastly, the document clearly articulates continued abuses and the failure of National Deaf Academy to properly document, report, and follow up on incidents of abuse. In the case and review of just one resident, three incidents went un-reported or followed up on. Once again, National Deaf Academy is failing to comply with Florida’s mandated reporting laws. The report also details another patient who had several incidents leading to restraints. It also details how a resident was physically escorted and forced into seclusion. The report also details how a residents mother reports that her son received two black eyes from peers and that the police told her that her son was not safe at National Deaf Academy so she took him home. The residents chart showed no information about his discharge and omitted the reason for his discharge.

PDF Version


January 23, 2013 – According to the Chicago Tribune, The Justice Department has expanded a probe into other UHS Inc. facilities in IL. This probe began with Riveredge Psychiatric Hospital in response to documented sexual assaults that occurred at the facility. The expanded probe now includes concerns about the treatment quality at Hartgrove Hospital, Streamwood Behavioral Healthcare System, Rock River Academy. The conditions are so bad at Hartgrove, Steamwood, and Riveredge that DCYF has stopped sending patients there.

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December 28, 2012 – According to Santa Rosa’s Press Gazette, the Universal Health Services (UHS Inc.) owned Gulf Coast Youth Services surrendered a multi-million DJJ contract to run Milton Girls Juvenile Residential Center on the heels of being shut down for physical abuse, sexual abuse, and substandard care. According to the Gazette, the facility was closed with the DJJ and Department of Children and Families “citing significant health, safety and security concerns with the administration and operations.” This caused Universal Health Services to request to surrender the contract which the DJJ accepted.

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December 7, 2012The Keys of Carolina, which is another Universal Health Services (UHS Inc.) facility, is scheduled to close in February 2013. Although, UHS Inc. gave no reason for the closing, WSCO TV 9 – Eyewitness News uncovered the results from a facility survey dated August 23, 2012. As is typical with UHS facilities, the survey found abuse and neglect and deemed the facility “detrimental to the health and safety of the client.” The conditions were so egregious at this Universal Health Services (UHS Inc.) facility that the North Carolina Department of Health & Human Services issued the facility a $6,000 administrative fine and were revoking the facilities license when it opted to close it’s doors.

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October 3, 2012 – According to the Consent Agreement with Anna Fuchu, an Arbour Health System former therapist, she admits to practicing illegally at this Universal Health Services (UHS Inc.) group of facilities in Massachusetts. Arbour Health System is no stranger to sub-standard care and using less than qualified staff to treat patients at their programs. Anna Fuchu is just one such example. According to the Consent Agreement, Fuchu admits to practicing illegally at Universal Health Services, Arbour Health System. The document reveals that Fuchu held herself out as a psychologist at Arbour Health System in multiple online forums and directly to Arbour patients. Since Fuchu was not a psychologist and not licensed to provide psychotherapy, Fuchu was required to pay a $1,000 civil fine as part of the Consent Agreement. She was also forced to stop representing herself as a psychologist.

PDF Version Of Complaint


September 10, 2012 – At Universal Health Services owned Corona Regional Medical Center in Corona, CA cost-cutting and substandard care makes headlines as physicians there take a bold and courageous move of a no confidence vote in the senior leadership and ask for the immediate resignation of hospital CEO, Kevan Metcalfe. Citing, among other things, cost cutting measures that they believe compromise the quality of care provided to patients at this Universal Health Services (UHS Inc.) owned facility.

Link to Source Publication | PDF Version


September 9, 2012 – The Las Vegas Review-Journal continues to chronicle complaints about the filth at Universal Health Services (UHS Inc.) facilities in Las Vegas, Nevada. In addition to continued reports of unsanitary conditions, it comes as no surprise that Summerlin Hospital and Desert Springs Hospital and Medical Center enjoy the accolade as being among the most deadly facilities in the country as well. This is no surprise since most patient deaths in hospitals occur from post-surgery infections and, therefore, the dirtiest facilities in the country have the best shot at being the most deadly as well. Allan Miller, CEO of UHS Inc, is always happy to tout where Universal Health excels and here is one example. They are just a few patient deaths shy of the deadliest hospital in the country position. As the article explains, the deadliest hospital in the country boasted 167.33 per 1,000 patients. “Desert Springs’ rate was 164.79 per 1,000 and Summerlin’s, 160.4.” Enter a UHS Inc. facility at your own risk. As a side note, the article also points out that Alan Miller’s, UHS Inc. CEO, 2011 salary was $12.5 million.

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September 2, 2012 – Universal Health Services owned Summerlin Hospital in Las Vegas, NV continues the UHS Inc. tradition of failing to care. At article in Las Vegas Review-Journal captures a patient experience at the UHS Inc. owned Summerlin Hospital that characterizes the filthy conditions of this facility. This patient describes his room in this facility, “ants made their home; dirt was on the floor and built up in corners; it took three days for staff to empty the portable commode he had to temporarily use; the sink and permanent commode were never cleaned; the garbage can was not emptied for three days; the rolling table he received food on had a sticky substance under the lip; and the base of that table had food stuck to it.”

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June 22, 2012 – At Universal Health Services owned National Deaf Academy reports of child abuse perpetrated by National Deaf Academy staff goes unreported at least 50% of the time according to this report by the Florida Agency for Healthcare Administration. In this site visit, The Florida Agency for Healthcare Administration (AHCA) found UHS Inc. owned National Deaf Academy in violation of Florida statute 394. The report clearly illustrates how this standard was not met when they sampled six reportable resident complaints of staff of abuse by National Deaf Academy staff. The report further indicates that the Director of Nursing, Cathy Nadeau RN, was interviewed on 6/21/12 at 1:00pm. In her interview , she states she failed to report 50% of the reviewed abuse allegations because she felt that the abuse had not occurred after her own investigation. Nurses not reporting allegations of abuse is in direct contradiction to the intent of the mandated reporting laws.

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June 7, 2012 – Universal Health Services owned North Star Behavioral Health System continues the UHS Inc. tradition of terminating employees who report violations of law. In this case, having to do with safe drinking water at it’s facility, UHS. Inc. terminated the employee who reported it. That is, until The U.S. Department of Labor’s Occupational Safety and Health Administration ordered Universal Health Services (UHS. Inc.) to reinstate the employee.

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May 11, 2012 – A lawsuit filed against Universal Health Services Inc. (UHS Inc.) owned National Deaf Academy/NDA Behavioral Health, and CEO Deana Goldstein, reflects both are being sued on behalf of a former patient. The lawsuit alleges that the patient, Cinette Perry, was a minor child and patient of National Deaf Academy. The lawsuit alleges that on or About August 7, 2008 NDA staff performed a “forcible takedown” of Perry. The suit alleges Perry’s leg was twisted backwards in the forcible takedown. Two days later, the record reflects, due to the injury Perry was forced to undergo above the knee leg amputation of her left leg. The counts in the lawsuit include allegations that NDA failed to prevent injury; NDA failed to timely obtain proper medication attention; NDA failed to recognize that she’d sustained a serious injury and several others. NDA CEO Deana Goldstein is also named as a defendant in the suit and it charges her with numerous examples of negligence in this incident.

PDF Version


May 1, 2012 – In yet another Whistleblower case, Universal Health Services owned Sierra Vista Hospital agrees to pay $3.45 million to federal government to settle fraud charges. Whistleblower earns $587,000 for making the report.

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March 28, 2012 – Universal Health Services (UHS Inc.) agrees to pay the government back $6.95 million to settle a QUI TAM lawsuit against Keystone Education and Youth Services LLC and Keystone Marion LLC according to the US Department of Justice. Three former therapists joined in the case against the facility alleging substandard care and fraudulent billing.

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October 24, 2011 In a court filing against Universal Health Services Inc. National Deaf Academy by the Florida Agency for Healthcare Administration, NDA was ordered to pay a fine of $3,000 for abusive treatment of a resident. The document details how National Deaf Academy (UHS Inc.) “utilized seclusion on a child for the purposes of punishment, discipline, and convenience of staff…contrary to the mandates of the law…resulting in…the endangerment of a child’s health and safety. More specifically, during a site visit on 7/14/2011, they found a patient barricaded in a closet by staff. The report details how staff had a resident locked in a closet with the door closed and the door barricaded by a bed that staff was sitting on to prevent the child from exiting the closet. The document also reports a failure to “ensure the communication among staff” with respect to proper treatment and care of patients.

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May 15, 2011 – Another case of hallmark Universal Health Services care and treatment. This time coming to us from Virginia and The Pines Residential Treatment Center. This article from Pilot Online reveals poor supervision, physical and sexual abuse, and poor medication monitoring. In traditional UHS Inc. fashion, these incidents were not promptly reported to licensing officials or legal guardians as required by law.

Link to Source Publication | PDF Version


May 15, 2011 – Another case of hallmark Universal Health Services care and treatment. This time coming to us from Virginia and The Pines Residential Treatment Center. This article from Pilot Online reveals poor supervision, physical and sexual abuse, and poor medication monitoring. In traditional UHS Inc. fashion, these incidents were not promptly reported to licensing officials or legal guardians as required by law.

Link to Source Publication | PDF Version


March 23, 2011 – The estate of Adrienne Shoup files suit against National Deaf Academy, a Universal Health Services Inc. (UHS Inc.) facility in Mount Dora, Florida. The suit alleges that Adrienne was placed at National Deaf Academy and required the constant care and supervision of staff. National Deaf Academy is a residential treatment program that claims 24/7 supervision of residents, but count 13 of the complaint describes how this patient was left alone during lunch and choked to death on her meal. As the complaint states, this was done contrary to physicians orders which indicated the patient needed to be supervised and all times, including at meal times. The complaint illustrates that the patient was in need of supervision and education surrounding meal times, which the facility apparently failed to provide. The document cites more than 10 counts, and examples of, negligence on the part of National Deaf Academy (UHS Inc.) including failure to follow their own policies and procedures.

PDF Version


December 23, 2010 – In a court filing by The Florida Agency for Healthcare Administration (AHCA), National Deaf Academy (UHS Inc.) is fined $6,000 on the heels of an AHCA investigation and court filing and patient death. The report states that National Deaf Academy, “failed to ensure that a resident admitted was compatible with the minimum criteria required by the level for which the facility is licensed, the same being contrary to law.” The document also shows the patients numerous prior suicide attempts, self harming behavior, and elopements. The document clearly highlights how this patient clearly did not meet the facilities resident eligibility criteria for NDA’s license level. NDA should not have admitted the patient, because the patient was not appropriate, to the level of care provided at National Deaf Academy. National Deaf Academy was not licensed to treat this patient, but admitted the patient anyway and the result was the patients death. The document also contains several counts related to NDA’s violations relative to this patient.

Link to Source Publication | PDF Version


June 24, 2009National Deaf Academy in Mount Dora, FL is no stranger to the local police department. About.com recounts an Orlando Sentinel article that explains how troubles at the National Deaf Academy have stretched the Mount Dora Police thin. What is more disturbing is the comments to this article which share concerns about the safety and care provided to residents of the National Deaf Academy.

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June 23, 2009 – According to The Orlando Sentinal, National Deaf Academy in Mount Dora, FL is wearing the Mount Dora Police thin. This article reports: “Police reports show that officers regularly are called to break up fights between patients and staff, quell suicide attempts or search for residents who have walked away from the facility for deaf, hard-of-hearing and autistic children and adults. In a 17-month period through May 27, police responded to 369 calls to the privately owned [by Universal Health Services / UHS Inc.] academy.” In addition, as the article says, the town recently cited the facility for code enforcement violations as well. The corporate response was that a new CEO, Deana Goldstein, was put in place and states they are putting safety first. Then in August a girls leg had to be amputated after a physical hold. According to The Orlando Sentinel, the girl had been throwing concrete at windows prior to the hold. The article also discusses a March 6 incident where a teenage patient had left the academy, which supposedly provides 24/7 supervision of petients, and entered a nearby home of the Mayor of Mount Dora through a kitchen door. There was also the incident of “March 11 when a deaf teenager chased residents and staff members, swinging a 6-foot wooden stick “that had nails protruding through it,” according to a police report.”

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November 6, 2007 – According to MyFox Boston, an Arbour Health System/Westood Lodge patient dies at age 14. The family blames facility staff for ignoring the teenagers cries for help. As the story states, this was not the first patient death at this psychiatric facility owned by Universal Health Services (UHS Inc.). The characterizations of treatment in this Universal Health Services’ facility is both chilling and thematic with that of other UHS Inc. facilities across the country. Fox Undercover illustrates some of the problems and administrative cover up, “Just one month before Monique died an 18-year-old patient committed suicide. He went to Westwood Lodge after slashing his wrists. Westwood Lodge says the patient was screened appropriately. But put him in a room with an air vent like this that he used to hang himself. And here’s Andre Curry, who used to work at Westwood Lodge. Now he’s a registered sex offender. He gave a 15-year-old patient a key to escape in exchange for sexual favors. After one encounter the girl wrote in her journal I felt so ashamed of myself after and I just started crying. God help me. Another Westwood Lodge worker Daniel had sex with the same girl. He spent a year in jail for statutory rape. So how did Westwood Lodge handle that rape case? The hospital denies wrongdoing. But we found evidence of an attempted cover-up. It’s revealed in police reports and other court records obtained by fox undercover. A staff member wanted to report that the girl had been sitting in Juden’s lap but a supervisor ordered her not to document anything when the employee did it anyway, the supervisor took the note out of the patient’s file. She explained the cover-up later by saying that’s kind of how a lot of things in there happened. When issues happen and people were trying to hide it. It was like it disappeared and nothing happened. The state department of mental health knows about these cases and more. The agency has received 17 complaints about Westwood Lodge since 2005.”

PDF Version| Interview Transcript


February 27, 2006 – Having survived a rash of allegations of abuse, substandard care, and abuse of patients in its care at Jefferson Trail Treatment Center for Children/Whisper Ridge/Brown School/Millmont Center, The Commonwealth of Virginia has finally had enough of this facilities abuse.  On February 27, 2012 they send CEO Taylor Davis (now CEO at Universal Health Services owned Liberty Point in Staunton, VA) a letter explaining why they intend to revoke the facilities license to operate.

The 16 page document to CEO Taylor Davis provides example after example of how the staff under his leadership failed to provide a therapeutic environment for residents in the program.  The document includes specific details of the following:

  • Students report feeling “terrorized” because the program is unsafe.
  • Residents cheeking meds to later overdose on them.
  • Staff failing to follow the programs protocols to protect kids.
  • Allegations of staff sexually abusing the adolescent patients.
  • Resident AWOL’s in spite of the fact it is a locked facility.
  • Medical neglect.

Link to Source Publication | PDF Version


July 28, 2005 – According to The Boston Globe, an Arbour Health Systems’ Westood Lodge at least two former counselors were found guilty of rape of a minor patient. Two staff members of Westwood Lodge coerced and sexually assaulted a female patient. Daniel Jeudin (age 27) and Andre Currie (age 32) both plead guilty to the sexual assault of a 15 year old female patient at this Universal Health Services (UHS Inc.) facility.

Interview Transcript


August 28, 1998 – According to the Kansas City Star, Universal Health Services (UHS Inc.) owned Two Rivers Behavioral Health System paid $63,000 in restitution to settle a kickback case against them. The facility plead no contest, but admitted to compensating physicians who were referring patients to Two Rivers Behavioral Healthand paid back the amount of money that they were provided from CMS in an effort to continue as a CMS provider, the article states.

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